Return Policy

Returns

  • We hope you love what you've ordered! If it doesn’t fit perfectly, don’t worry - we’ve made the return process easy.

    First, please make sure your return items meet the following conditions to be eligible for a refund:

Apparel:

New condition with tags intact and returned with original packaging.

Follow the information below to return your item(s).

  • Email support@mossylion.com within 30 days of the date of initial delivery. 

  • All return items must be in new condition and are subject to inspection.

  • You will need to return your item(s) at your own cost.

    • customers will need to arrange their own shipping to our return warehouse located in the US

  • All return items must be in new condition otherwise a $7 restocking fee will be deducted from the refund. All items are subject to inspection.

  • Once we receive your item(s), we will issue your refund.

    Final Sale items

    Items on "Final Sale" are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable and non-refundable. Before buying a "Final Sale" item, please double-check sizing.


    Defective or Wrong Product

    Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@mossylion.com within 3 business days of receipt of your order and we will resolve the issue for you.

    If you were sent incorrect items or are missing items from your order, please contact our customer service team support@mossylion.com as soon as possible so we can get that mishap sorted out for you!