Shipping and Orders

Where do you ship?

Most orders will ship from the US, but we may also ship from overseas (depending on stock availability). 

When will I receive my order?

We are typically able to process and ship your order in 2-10 business days! Once your order has shipped, the delivery time will vary based on your location.

We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, local carrier delays etc, and as a result we can't guarantee an arrival date. Your patience is highly appreciated.

For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped. 

Do you ship to PO Boxes or APO/FPO Addresses?

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time. 

How can I check the status of my order?

Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details.  

If you are having trouble finding your tracking information, email us at support@mossylion.com and we will happily provide this for you.

Why are there no updates on the the shipping status? Is my parcel safe?

As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 business days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed and is scanned by your local courier, you will be able to see your tracking updates.
If your order has not been updated for a long time and is overdue, you may contact us or the shipping courier for help.

Will I be responsible for any customs or duty fees?

Shipments to the following countries should not require customs or duty fees:

United States, Canada, United Kingdom, Germany, France, Italy, Japan, Australia, New Zealand

Shipments to all other countries may be subject to duties and taxes. All import (customs) duties and/or taxes will be charged once the parcel reaches its destination country.

If any, these charges must be paid by the customer before the package is released and delivered. Refunds will not be issued if customer refuses the package

My package shows delivered, but I didn't actually receive it - what should I do?

Please check the following:

• Please make sure your order address is correct

• Check with neighbours and family members(sometimes they will help pick it up)

• Look around the place of delivery (mailbox)

• Check for notice of attempted delivery

If you still cannot find your package, please contact us at support@mossylion.com

Returns

How do I make a return?

We hope you love what you've ordered! If they don’t fit perfectly, don’t worry - we've made the return process super easy!

First, please make sure your return items meet the following conditions to be eligible for a refund or exchange:

Apparel: New condition with tags intact and returned with original packaging.

Then follow the information below return your item(s).

• Email support@mossylion.com within 30 days of the date of initial delivery.

• All return items must be in new condition and are subject to inspection.

• You will need to return your item(s) at your own cost

  All return items must be in new condition and are subject to inspection.

• Once we receive your item(s), we will issue your refund.

How long do I have to return an item?

You have 30 days from date of delivery to return an item for an refund

How long will it take for my return to be processed?

Returns are processed 2 to 3 business days after we have received your returned item.

We will let you know once your return item has been received and then issue a refund to your original from of payment.

Unfortunately, shipping fees for returns must be covered by the customer if the items returned for a refund are for non-quality issues.

Can I return a "Final Sale" item?

Items on "Final Sale" are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable, non-exchangeable, and non-refundable. Before buying a "Final Sale" item, please double-check sizing.

Product

Where are your products manufactured?

We take great care in choosing partners who share our values around product quality, safety, and fair wages.

Every product that Mossy Lion creates goes through a rigorous material selection process.

How can I find more information about a product?

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. In addition, you can also find the care instructions on the item(s) themselves. If you are unable to find it, please feel free to contact us.

How do I clean my products?

Most of our products are machine washable but you should always refer to the garment label to ensure the best possible care. We recommend hanging to dry when possible.